Shipping Info

We prefer on-line transaction payments via PayPal, which provides both parties the best security for online transactions and also offers a high degree of protection for online buyers who have a PayPal account. You do not need a PayPal Account to make a purchase from The Derbyshire Winery, as PayPal is able to process all major Credit and Debit Cards.

Our wines can be purchased and collected direct from the Winery on the Riverside Business Park, Buxton Road, Bakewell, Derbyshire DE45 1GS. Payment can be by cash on the point of sale or if you prefer you can pay as detailed above and collect at a date and time to suit both parties.

The contents of your order will be confirmed with you before despatch. Delivery will be with United Parcel Services (UPS) and can take up to 14 days from payment clearing in our account and stock levels.

Standard delivery price is £12.00 UK Mainland. We will contact you if any part of your order is out of stock.

We do not work on a sale or return policy, and we will not credit for goods bought incorrectly, unless agreed by The Derbyshire Winery Limited.

There will also be a 20% handling charge, and all transport incurred for returning goods will be covered by the customer. The Derbyshire Winery will NOT pay these costs.

Our transport cases are made from cardboard and are not waterproof.

3 attempts will be made to deliver to the address and postcode that you will have entered when processing your order. The Derbyshire Winery cannot be held responsible for late or failed delivery due to incorrect delivery details. Please ensure your details are correct to ensure prompt delivery. Please also include a contact telephone number in case the courier driver has any problems.

The Derbyshire Winery wines require a signature upon receipt, so please ensure that someone of 18 years or over is able to accept delivery as proof of identification is required by our courier.

Our wines contain alcohol and can only be ordered by customers aged 18 years or over. By placing an order for an alcoholic product, you confirm that you are aged 18 years or over. The Derbyshire Winery and the courier service have the right to ask for age-identification upon delivery. Acceptable pieces of age-verification include
a) Passport
b) Driving License
c) PASS cards

If The Derbyshire Winery or the courier service doubt the age of the person receiving the goods, we reserve the right to withhold the delivery.

The Derbyshire Winery will make every effort to ensure your wines reach you in perfect condition. Each order being picked and packed by hand, The Derbyshire Winery will do their utmost to ensure your delivery reaches you on time.

Should your delivery be damaged/broken please ring 01629 812563 to advise us, along with emailing photographic evidence as proof of damage immediately upon receipt and sign the delivery note with ‘Damaged’ on the receipt.

We can only delivery to mainland UK, due to customs regulations.